Career Details

GENERAL DESCRIPTION:

Process documents for titles and mortgage recordings and conduct follow-ups. Release liens on titles and mortgages as requested.

KEY ACCOUNTABILITIES:

• Ensure the confidentiality and security of all loans being processed.
• Type, process, and disburse loans as directed by loan officers. Ensure documents are properly completed. Ensure information is properly processed on the various computer systems.
• Researching and resolving exception reports and performing file maintenance.
• Maintain loan files according to procedure. Monitor working loan files to ensure proper documents are obtained.
• Assist in monitoring and disbursing reserve accounts.
• Respond to customers' inquiries by phone and in person and assist them with their needs.
• Assures compliance with all Bank policies and procedures and all applicable state and federal banking regulations.
• Has a strong commitment and dedication to internal and external customer service.

POSITION REQUIREMENTS:

• Associate’s Degree, accounting, loan, and bank experience preferred. The position requires a high school level of language, math, and reasoning skills. Attention to detail is necessary.
• Must be extremely confidential and possess excellent written and verbal communication skills and a proven record of problem-solving ability.
• Must demonstrate above-average diplomacy when dealing with customers.
• Coordinate multiple projects and meet deadlines to ensure quality service.
• Must be proficient in understanding and operating computer systems necessary to support the Lending Division.